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All purchases made through Vora are considered final sale. We do not accept returns, exchanges, or refunds for reasons including change of mind, incorrect sizing, ordering the wrong item, or personal preference.
We strongly recommend reviewing all product descriptions, sizing information, measurements, photos, and other available product details before placing your order.
We want every product you receive to meet our quality standards. If your item arrives with a manufacturing defect or is damaged upon arrival, please contact us as soon as possible after receiving your order.
When contacting us, please provide your order number along with clear photos or videos showing the defect or damage. This information allows us to properly review the issue and determine the appropriate solution.
If we determine that your product has a valid manufacturing defect or arrived damaged, we may offer a replacement, store credit, or refund depending on the circumstances and product availability.
Approval of any refund, replacement, or store credit is determined on a case-by-case basis.
Normal wear and tear, damage caused by improper use, washing, drying, alterations, accidents, or failure to follow care instructions are not considered manufacturing defects.
Minor differences in color, texture, measurements, stitching, or appearance may also occur due to manufacturing processes, screen displays, lighting, or photography and may not qualify as defects.
Products that have been worn, washed, altered, stained, damaged after delivery, or otherwise changed from their original condition are not eligible for a refund, replacement, or store credit.
Customers are responsible for selecting the correct size before placing an order. Please review the size guide and product measurements carefully before purchasing.
Items cannot be returned or exchanged because they do not fit as expected unless there is a confirmed manufacturing defect with the product.
Once an order has been submitted, we cannot guarantee that changes or cancellations can be made. Orders may begin processing shortly after they are placed.
Please make sure your size, shipping information, product selection, and other order details are correct before completing checkout.
If you believe you received a defective or damaged product, please contact us with your order information and supporting photos.
By completing a purchase through Vora, you acknowledge and agree to this Refund Policy and understand that all sales are final except in cases involving approved product defects or damage.